NOSC Cyber Lead 2024-7831 Stennis

Sev1Tech LLC - Stennis Space Center, MS

Full-time - Mid Level

Stennis Space Center, MS

Professional, Scientific, and Technical Services

About the position

The NOSC Cyber Lead at Sev1Tech is responsible for the daily management and oversight of a team of technicians in a 24x7x365 Network Operations Security Center (NOSC) for a large government program. This role involves providing technical guidance, leadership, and support to ensure effective incident response and resolution related to network management, cloud, and cybersecurity issues.

Responsibilities

• Oversee 24x7x365 Tier 2 operations, supervising and developing a team of technicians.
• Ensure effective analysis and troubleshooting for incident response and resolution.
• Track and report network component failures and escalations until resolution.
• Measure vendor responses to Tier 2 issues against established SLAs/SOOs.
• Maintain communication with stakeholders and develop situational awareness reports.
• Manage staff schedules to ensure coverage for ongoing operations and surge events.
• Guide staff in documenting and taking action on incidents.
• Provide status updates to team leadership on priority incidents.
• Develop and maintain a staff training plan.
• Identify performance improvement opportunities and implement actions as approved by leadership.
• Escalate issues that may negatively impact operations as needed.
• Maintain and recommend improvements to Tier 2 SOPs.
• Serve as a primary interface with Component NOCs/SOCs, service providers, and vendors.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cyber Security, or equivalent education.
• Five or more years of routing/switching experience in an engineering support capacity in LAN/WAN networks.
• Ten or more years of experience in government IT contracting.
• Previous experience managing teams in a 24x7x365 shift environment.
• Knowledge of network protocols such as OSPF, BGP, and EIGRP.
• Experience with Cisco command line interface and configuration.
• Experience with wireless technologies, VPNs, IPS, WAN Accelerators, and associated technologies.
• Working knowledge of Remedy or ServiceNow for ticket management.
• Active Top Secret Security Clearance.

Nice-to-haves

• CCNA certification.
• Previous experience with DHS.
• Experience in implementation of ITIL service delivery best practices.
• ITIL certification.