NOW Lifeguard

Memorial Healthcare - Owosso, MI

Owosso, MI

Ambulatory Health Care Services

About the position

The Lifeguard is an integral member of the NOW center wellness team. Ensure the safety of guest by minimizing or eliminating hazardous situations or behaviors. Exercises direct supervision over the pool to prevent drowning and other injuries from occurring. Ensure excellent customer service to all guest and members whom come into the NOW center. Is directly responsible for the safety of all guest within the NOW pool area. Strives for superior performance of the NOW center by consistently providing excellent customer service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of community centered care.

Responsibilities

• Recognize and respond effectively in emergency situations by activating the Emergency Action Plan.
• Actively guards and scan the pool area at all times.
• Communicate and enforce all pool policies in a personable and professional manner.
• Conduct pool inspections and complete daily cleaning assignments.
• Maintain a clean and welcoming environment for all guests.
• Providing a member focused wellness approach, individual guidance and understanding of safety needs.
• Ensure attendance to educational and training requirements.
• Attend monthly staff and schedule meetings.
• Present need of equipment repairs and updates to leadership.
• Drive membership sales with knowledge of center and offerings, while engaging in member feedback and interest.
• Provide tours of facility and services to new/ potential members/ community groups.
• Communicate and coordinate with internal departments.
• Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
• Ensure overall growth of NOW center though member retention and programming.
• Other duties as assigned.

Requirements

• Current CPR/ First Aid/ AED certification required.
• Preferred lifeguarding experience.
• Ability to foster collaborative relationships in the development, implementation and administration of service and program delivery.
• Experience in stress tolerance and problem solving.

Nice-to-haves

• Current American Red Cross Lifeguard Instructor certification preferred.
• American Red Cross Basic Swim Instructor, preferred.