Swanktek - Houston, TX
posted 4 months ago
The NPI Team is seeking an Operations & Logistics Coordinator to play a pivotal role in supporting programs that deliver products to internal users for testing and feedback. The ultimate goal of this position is to gather valuable user insights that will drive innovations aimed at enhancing the Client customer experience. This role will involve collaboration with various teams, leading project initiatives, and tracking progress in support of the Program Manager. The ideal candidate will have a strong background in project management and logistics coordination, with a focus on ensuring that all necessary deliverables are met in a timely manner. In this position, the Operations & Logistics Coordinator will be responsible for leading project team meetings, ensuring that all cross-functional team members complete their assigned tasks. The coordinator will also manage the assembly of product kits, oversee shipping activities, and track the status of all kits. Additionally, the role requires planning, creating, and managing reviews and approvals of materials that accompany the kits, such as user guides. Effective communication is crucial, as the coordinator will develop and deliver all communications throughout the program lifecycle. The coordinator will also create and manage online forms to track feedback, customer visits, and other program activities, ensuring that data is accurately entered and reported to the worldwide Category team. Inventory management and shipment tracking of product kits will also fall under the coordinator's responsibilities, along with collaborating with product teams to gather and relay insights and feedback from the field. This position is essential for driving the success of the NPI initiatives and improving the overall customer experience.