NTECC- 911 CALL TAKER

$44,469 - $62,043/Yr

City Of Coppell - Coppell, TX

Full-time - Entry Level

Coppell, TX

Justice, Public Order, and Safety Activities

About the position

The Emergency Communications Call Taker at NTECC is responsible for receiving and processing emergency and non-emergency calls from the public, coordinating responses for police, fire, and EMS services. This role requires strong communication skills, the ability to work under pressure, and a commitment to maintaining confidentiality and professionalism. The position operates under general supervision and involves collaboration with various agencies and the public.

Responsibilities

• Answer emergency and non-emergency call requests for service for police, fire, and emergency medical assistance.
• Coordinate with other agencies, citizens, and businesses to gather information and make referrals.
• Conduct computer searches through local, state, and national databases for wanted persons or stolen property.
• Confirm stolen property, wanted persons, and missing persons; enter, clear, and modify data in TCIC/NCIC as requested.
• Support co-workers by providing guidance and training as needed.
• Demonstrate courteous and cooperative behavior when interacting with citizens and NTECC staff.
• Maintain confidentiality and handle sensitive information professionally.
• Ensure compliance with all rules and regulations to preserve public trust and accountability.
• Work in a 24/7 environment, including weekends and holidays, and be punctual and regular in attendance.

Requirements

• High school diploma or GED equivalent.
• One year of related experience in a customer service environment.
• Must be at least 18 years of age.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Must read, write, and speak English fluently.
• Valid Texas Driver's License may be required or must be obtained within 90 days of employment.
• Must pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards.
• Successful completion of all required certifications within one year, including TCOLE Public Safety Telecommunicator License, NCIC/TCIC full access, CPR, IAED Emergency Medical Dispatch, and IAED Emergency Fire Dispatch.

Nice-to-haves

• Experience in a high-stress environment.
• Familiarity with geography within the NTECC service area.

Benefits

• Competitive salary range of $44,469.00 - $62,043.00 annually.
• Every other weekend off with lateral pay for 911 public safety experience.