NURSE AIDE I/CLINICAL SECRETARY, EMERGENCY DEPARTMENT - WAKEMED

WakeMed - Cary, NC

Full-time

Cary, NC

Hospitals

About the position

The Nurse Aide I/Clinical Secretary at WakeMed Health & Hospitals plays a crucial role in providing essential secretarial support to patients, families, and professional staff, ensuring that customer-oriented service delivery is efficient and effective. This position is integral to the healthcare team, actively supporting the Patient & Family Centered Care (PFCC) model, which emphasizes dignity, respect, information sharing, participation, and collaboration in patient care. The Nurse Aide I/Clinical Secretary is responsible for delivering patient care under the guidance of a Registered Nurse, ensuring that the needs and preferences of patients and their families are honored and respected. In this role, the Nurse Aide I/Clinical Secretary will engage with patients and families, listening to their perspectives and choices, and providing them with complete and unbiased information that is affirming and useful. The position encourages active participation from patients and families in their care and decision-making processes, fostering a collaborative environment where care is delivered in partnership with those receiving it. The Nurse Aide I/Clinical Secretary must understand the organizational needs and align their work with WakeMed's mission, vision, values, and aspirational goals, contributing to the overall health and well-being of the community served by WakeMed.

Responsibilities

• Provide secretarial support to patients, families, and professional staff.
• Deliver patient care under the direction of the Registered Nurse.
• Support the Patient & Family Centered Care (PFCC) model.
• Communicate and share complete and unbiased information with patients and families.
• Encourage and support patient and family participation in care and decision-making.
• Collaborate with patients, families, and healthcare team members in the delivery of care.

Requirements

• 1 year of healthcare experience preferred.
• High School Diploma or equivalent required, or completion of college courses in Nurse Aide.