Nursing Assistant and Unit Secretary - Infusion Services - Day

Wellspan Health - Ephrata, PA

Full-time

Ephrata, PA

Ambulatory Health Care Services

About the position

The Nursing Assistant and Unit Secretary position in Infusion Services at Ephrata Community Hospital is a full-time role that operates during the day shift, specifically from 8:00 a.m. to 4:30 p.m., Monday through Friday. This position is pivotal in providing both clinical support and administrative assistance within the healthcare setting. The individual in this role will act as a receptionist, serving as a central contact point for visitors and telephone calls, while also managing the distribution of paper and electronic communications, including laboratory and test results. A positive and helpful attitude is essential, as the role involves daily interactions with patients, visitors, physicians, and staff. In addition to administrative duties, the Nursing Assistant will be responsible for providing general nursing care and personal assistance to patients. This includes tasks such as bathing, dressing, feeding, and assisting with activities of daily living. The role also requires monitoring patient conditions, reporting any changes to the appropriate personnel, and ensuring that patient rooms and nursing areas are adequately stocked with necessary supplies. The Nursing Assistant will also assist in the preparation and transportation of patients for tests and procedures, ensuring a smooth and efficient process. The position requires the ability to accurately transcribe physician orders and maintain the medical record, which includes assembling and copying charts, ensuring all necessary forms are present, and monitoring for missing items. The Nursing Assistant will also be responsible for data entry and retrieval using various computer applications designed for patient management and care. This role is integral to the care delivery team, providing essential support to patient care staff and ensuring that all patient care services are scheduled and executed effectively. Overall, the Nursing Assistant and Unit Secretary will play a crucial role in enhancing patient care and ensuring the smooth operation of the Infusion Services unit, demonstrating a commitment to safety, effective communication, and teamwork.

Responsibilities

• Provides general nursing care and personal care assistance to patients, including bathing, dressing, eating, changing bed linens and bed pans, and positioning.
• Assists in the preparation and transportation of patients for tests and procedures.
• Monitors patient condition levels; reports changes to the appropriate individuals.
• Ensures patient rooms, nursing areas, supply carts, etc. are stocked with appropriate items at required levels.
• Maintains par levels of supplies and equipment on assigned unit(s). Notifies supervisor when reorder points are reached.
• Greets, directs and assists physicians, visitors, patients and ancillary department staff. Orients patients to their rooms as appropriate.
• Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to appropriate resource. Responds to intercom and email. Identifies emergency messages, directs information to the appropriate personnel. Maintains confidentiality.
• Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, acuity, composer, bed tracking, transport, etc.
• Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites patient admission, transfer and discharge.
• Transcribes orders and documents on the paper or electronic record. Places pharmacy orders on the MAR. Follows up on orders and checks on open orders. Ensures verbal orders are signed according to Hospital policy.
• Consults with appropriate clinical/nonclinical personnel to resolve issues, concerns from patients' medical record, ancillary department results, patient/family inquiries, etc.
• Schedules tests, procedures and other patient services. Confers with clinical care provider regarding sequencing of tests, patient activity tolerance and special needs, as appropriate.
• Communicates changes in the patient's condition and other urgent information to the Registered Nurse in a timely manner.
• Orders and stocks supplies on an ongoing basis.

Requirements

• Certificate Program Post High School Vocational/Specialized Training is required.
• Less than 1 year of relevant experience is required.
• Basic Life Support certification is required upon hire.
• Certified Nurse Aide certification is preferred upon hire.
• Completion of course for unit secretaries and medical terminology is preferred upon hire.
• Excellent communication/interpersonal skills are required.
• Excellent computer skills and ability to use various software applications in a Windows environment are required.

Nice-to-haves

• Certified Nurse Aide certification upon hire is preferred.
• Completion of course for unit secretaries and medical terminology upon hire is preferred.