Maine Medical Center - Portland, ME
posted 4 months ago
The Nursing Unit Administrative Secretary (NUS) at Maine Medical Center plays a crucial role in providing a supportive, customer-focused introduction to the healthcare facility. This position involves continuous professional interaction with customers while delivering full clinical support. The NUS is an essential member of the healthcare team, responsible for directing the flow of the unit in collaboration with lead positions to ensure a safe, patient-centered care environment. This role requires advanced involvement in various projects and hospital-wide activities, emphasizing the importance of teamwork and communication in a high-stress environment. In this position, the NUS must demonstrate strong decision-making abilities, prioritize tasks effectively, and allocate resources efficiently. The role demands excellent communication skills, both verbal and written, as well as a comprehensive understanding of the policies and procedures, current initiatives, and the organizational structure of the unit, the Department of Nursing, and Maine Medical Center. The NUS must maintain accountability and accuracy in their work, manage time effectively, and exercise independent thinking and discretion in various situations. The NUS is expected to handle initial issues, complaints, and problems impartially, even in high-stress situations. A basic working knowledge of standard office equipment and multiple computer system applications is essential, including skills in phone communication, filing, patient chart maintenance, supply ordering, and data collection. The ability to perform effectively in a high-volume, fast-paced environment with multiple stimuli is crucial. Additionally, the NUS should possess a high level of interpersonal skills and judgment to gather and exchange information with a variety of internal and external customers, responding to patients, visitors, and staff in a professional manner while maintaining a positive attitude and high energy level.