Maine Medical Center - Portland, ME
posted 4 months ago
The Nursing Unit Administrative Secretary for the Medical Intensive Care Unit at MaineHealth plays a crucial role in providing a supportive and customer-focused introduction to Maine Medical Center. This position involves continuous professional interaction with customers while delivering full clinical support. The responsibilities require effective decision-making, prioritizing tasks, resource allocation, and strong communication skills. As an essential member of the healthcare team, the administrative secretary directs the flow of the unit in collaboration with lead positions to ensure a safe, patient-centered care environment. In this role, the administrative secretary will engage with patients, visitors, and staff, responding to inquiries and facilitating communication within the unit. The position demands a high level of interpersonal skills and judgment to gather and exchange information effectively. The secretary must maintain a positive attitude and high energy level, especially in high-stress situations, while ensuring accountability and accuracy in all tasks. The ability to manage time effectively and think independently is critical, as is the discretion and judgment required to handle sensitive information and issues that may arise in a fast-paced environment. The administrative secretary will also be responsible for maintaining patient charts, ordering supplies, and utilizing various computer systems and applications. A basic working knowledge of standard office equipment is necessary, along with proficiency in phone skills, filing, data collection, and patient charging processes. The role requires the ability to perform effectively in a high-volume environment with multiple stimuli, ensuring that all interactions are handled professionally and efficiently.