Nursing Unit Administrative Secretary - Neurosurgical/Trauma

Maine Medical Center - Portland, ME

Full-time - Entry Level

Portland, ME

501-1,000 employees

Hospitals

About the position

The Nursing Unit Administrative Secretary for Neurosurgical/Trauma at MaineHealth plays a crucial role in providing customer-focused support within the healthcare environment. This position involves continuous interaction with patients, visitors, and staff, ensuring effective communication and resource allocation to maintain a safe and patient-centered care environment. The secretary will support the Surgical Unit R6 and is integral to the operational flow of the unit.

Responsibilities

• Provide full clinical support and customer service to patients, visitors, and staff.
• Facilitate communication and information exchange among internal and external customers.
• Manage patient chart maintenance and supply ordering.
• Utilize multiple computer systems and applications for data collection and patient charging.
• Assist in decision-making and prioritizing tasks in a high-stress environment.

Requirements

• 1 year of secretarial experience in a healthcare setting.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology and healthcare policies.
• Ability to manage time effectively and work independently.
• Strong interpersonal skills and the ability to handle complaints and issues professionally.

Nice-to-haves

• Customer service training or classes.
• Experience in a high-volume healthcare environment.

Benefits

• Paid parental leave
• Flexible work policy
• Student loan assistance
• Training and education resources
• Well-being resources for employees and their families