Nursing Unit Admnistrative Secretary - Perioperative Pre-Post - Malone Family Tower

Maine Medical Center - Portland, ME

Full-time

Portland, ME

501-1,000 employees

Hospitals

About the position

The Nursing Unit Administrative Secretary for the Perioperative Pre-Post unit at Maine Medical Center plays a crucial role in providing a supportive and customer-focused introduction to the healthcare facility. This position involves continuous professional interaction with patients, visitors, and staff, ensuring that the clinical support provided is both efficient and effective. The individual in this role is responsible for directing the flow of the unit in collaboration with lead positions, thereby contributing to a safe and patient-centered care environment. The role requires sound decision-making abilities, prioritization skills, and effective resource allocation, all while maintaining excellent communication with various stakeholders. In this dynamic position, the administrative secretary will be an essential member of the healthcare team, tasked with managing multiple responsibilities in a high-stress environment. This includes handling patient inquiries, maintaining patient charts, ordering supplies, and utilizing various computer systems and applications for data collection and patient charging. The ability to remain calm and impartial while addressing initial issues, complaints, and problems is vital, as is the capacity to work independently and manage time effectively. The Nursing Unit Administrative Secretary must possess a strong knowledge of medical terminology and the policies and procedures of the unit, as well as the organizational structure of the Department of Nursing and Maine Medical Center. This role not only demands a high energy level and a positive attitude but also requires the ability to respond quickly to the needs of patients and staff alike, ensuring that the highest standards of care are upheld at all times.

Responsibilities

• Provide continuous professional interaction with customers, including patients, visitors, and staff.
• Direct the flow of the unit in conjunction with lead positions to support a safe patient and family-centered care environment.
• Manage patient inquiries and maintain patient charts accurately.
• Order supplies and manage inventory for the unit.
• Utilize various computer systems and applications for data collection and patient charging.
• Address initial issues, complaints, and problems in a calm and impartial manner.
• Demonstrate sound decision-making and prioritization skills in a high-stress environment.

Requirements

• Completion of Customer Service Classes.
• Completion of Medical Terminology Nursing Unit Secretary (NUS) Course.
• Minimum of 1 year of secretarial experience.
• Strong interpersonal skills and judgment for effective communication with internal and external customers.
• Excellent verbal and written communication skills.
• Knowledge of policies and procedures related to the unit and Department of Nursing.
• Ability to manage time effectively and work independently.
• Discretion and judgment in handling sensitive information.
• Basic working knowledge of standard office equipment and multiple computer system applications.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with patient chart maintenance and supply ordering processes.

Benefits

• Outstanding career opportunities in a Magnet designated institution.
• Quality of life in Portland, ME.