Nursing Unit Admnistrative Secretary - Surgical Oncology

Maine Medical Center - Portland, ME

Full-time - Entry Level

Portland, ME

501-1,000 employees

Hospitals

About the position

The Nursing Unit Administrative Secretary (NUS) for Surgical Oncology at MaineHealth plays a crucial role in providing a supportive and customer-focused introduction to Maine Medical Center. This position involves continuous professional interaction with customers while delivering full clinical support. The NUS is an essential member of the healthcare team, directing the flow of the unit in collaboration with lead positions to ensure a safe, patient-centered care environment. The role requires active involvement in unit projects and house-wide activities, emphasizing the importance of teamwork and communication in a high-stress healthcare setting. In this position, the NUS will be responsible for making strong decisions, prioritizing tasks, allocating resources effectively, and maintaining clear communication with various stakeholders. The role demands a high level of accountability, accuracy, and time management, as well as independent thinking and discretion. The NUS must possess a working knowledge of medical terminology and be able to handle initial issues, complaints, and problems impartially, even in high-pressure situations. The NUS will also be expected to serve or lead unit-based or institutional committees and contribute to quality improvement initiatives. This role is vital in ensuring that the unit operates smoothly and efficiently, ultimately enhancing the patient experience at Maine Medical Center.

Responsibilities

• Provide full clinical support and customer service to patients, visitors, and staff.
• Direct the flow of the unit in collaboration with lead positions.
• Participate in unit projects and house-wide activities.
• Make decisions and prioritize tasks effectively in a high-stress environment.
• Maintain accountability and accuracy in all tasks performed.
• Facilitate initial issues, complaints, and problems with impartiality.
• Serve or lead unit-based or institutional committees.
• Contribute to quality improvement initiatives.

Requirements

• Three years of secretarial experience, with at least one year at Maine Medical Center.
• Excellent verbal and written communication skills.
• Knowledge of policies, procedures, and organizational structure of the unit and Department of Nursing.
• Strong accountability, accuracy, time management, and independent thinking skills.
• Discretion and judgment in handling sensitive information and situations.
• Basic working knowledge of standard office equipment and multiple computer systems.
• Ability to perform in a high-stress, high-volume environment with multiple stimuli.
• Completion of customer service classes.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with medical terminology and patient chart maintenance.

Benefits

• Paid parental leave
• Flexible work policy
• Student loan assistance
• Training and education programs
• Well-being resources for employees and their families