OAG - Child Support | Child Support Officer II | 24-0836 | Revised 8/28/24

Attorney General Of Texas - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Child Support Officer II position at the Office of the Attorney General (OAG) in Texas is focused on promoting responsible parenting and ensuring that children receive the necessary support from both parents. This role involves conducting investigations to locate absent parents, establishing paternity, obtaining court orders for financial support, and enforcing child support orders. The position offers valuable investigative and legal experience while contributing to the mission of supporting Texas families.

Responsibilities

• Conduct detailed investigations to locate absent parents and verify employment.
• Assist in establishing paternity for children born out-of-wedlock.
• Prepare documents for legal and administrative actions to establish or enforce child support orders.
• Negotiate lump sum payments from noncustodial parents for past due support.
• Negotiate out-of-court settlements and agreements with parties.
• Monitor child support cases and refer delinquent cases for enforcement actions.
• Document all case actions using agency tools, including TXCSES and case/court documents.
• Review and maintain child support virtual files for accuracy in the ECM repository.
• Attend court to assist legal staff as needed.
• Research case information using TXCSES.
• Maintain current knowledge of child support policies, Texas Family Law, and federal regulations.
• Assess child support cases to determine appropriate actions.
• Explain Child Support Program policies and procedures to customers.
• Respond to customer inquiries and complaints.
• Assess validity of complaints against the IV-D program impartially.
• Serve as Notary Public.
• Perform related work as assigned.
• Ensure security and confidentiality of sensitive information.
• Comply with agency policies and procedures.

Requirements

• Graduation from high school or equivalent.
• Bachelor's degree from an accredited college or university, or equivalent experience in related fields.
• Ability to proficiently read, write, and speak Spanish.
• Skill in interviewing and negotiating.
• Skill in using a personal computer for word processing and data entry/retrieval.
• Skill in basic mathematical computations.
• Skill in handling multiple tasks and meeting deadlines.
• Skill in effective oral and written communication.
• Ability to exercise sound judgment and make effective decisions.
• Ability to provide excellent customer service.
• Ability to work cooperatively in a professional office environment.
• Ability to arrange for personal transportation for business-related travel.
• Ability to work more than 40 hours as needed.
• Ability to lift and relocate 30 lbs.
• Ability to travel up to 5%.
• Typing speed of 35 words per minute.

Nice-to-haves

• Knowledge of investigative practices and techniques.