About the position
As a Concierge Sales Agent at Pleasant Holidays, you will play a pivotal role in enhancing the travel experiences of our guests visiting the beautiful Island of Oahu. This position is designed for individuals who are passionate about customer service and have a love for meeting people from diverse backgrounds. You will be responsible for booking activities and tours for guests, ensuring they have memorable experiences during their stay. Your role will also involve assisting guests with travel needs on neighboring islands, showcasing your knowledge of the Hawaiian Islands and the various tours and activities available. The position requires you to work at the concierge desks located in Waikiki, with your schedule determined by management. You will undergo a comprehensive onboarding process, which includes remote training followed by hands-on training at a hotel concierge desk. While access to a computer or laptop and internet is preferred, it is not mandatory. The role offers a competitive hourly wage of $20, along with uncapped earning potential through commissions. Additionally, you will receive two promotional travel tickets annually, valued at $650 each, allowing you to explore the beauty of the islands yourself. This is a full-time position, and you will be expected to work 35 to 40 hours per week, including potential shifts on weekends and holidays. If you are enthusiastic about providing exceptional service and creating unforgettable experiences for travelers, this position is an excellent opportunity for you.
Responsibilities
- Book activities and tours for guests visiting Oahu.
- Assist guests with travel needs on neighboring islands.
- Provide exceptional customer service and sales support.
- Interact with guests from various cultures and backgrounds.
- Maintain knowledge of the Hawaiian Islands and available tours and activities.
- Work at the concierge desk in Waikiki and manage guest inquiries.
- Participate in ongoing training and development to enhance service skills.
Requirements
- 1-3 years of experience in sales and/or customer service.
- Basic computer literacy and experience using a POS system.
- Excellent verbal and written communication skills in English.
- Ability to speak, read, and write in Japanese is preferred.
- Knowledge of the tourism/hospitality/travel field is highly preferred.
- Exceptional sales and customer service skills are highly preferred.
- Ability to work independently and multi-task in a fast-paced environment.
Nice-to-haves
- Knowledge of the Hawaiian Islands and local attractions.
- Experience in the tourism/hospitality industry.
- Ability to cater to individual customer needs and preferences.
Benefits
- Paid training
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan
- Flexible spending account
- Paid time off
- Employee assistance program
- Employee discount program
- Referral program
