OB Patient Coordinator

$42,203 - $56,098/Yr

Moses Lake Community Health Center - Moses Lake, WA

Full-time

Moses Lake, WA

Hospitals

About the position

The OB Patient Coordinator plays a vital role in providing specialized care for patients at the OB clinic. This position serves as the central point of contact for patient calls and scheduling, ensuring exceptional customer service and a warm, empathetic experience. The OB Patient Coordinator is responsible for patient care coordination, connecting patients to resources and education, and supporting the team with tracking and follow-up. Additionally, the role includes important administrative functions such as maintaining accurate patient records and supporting the billing process for First Steps patients.

Responsibilities

• Provides excellent service, information, and support to patients and colleagues on the phone and in person
• Responsible for OB Clinic/2nd Floor welcome center reception, OB dedicated phone line, and OB appointment scheduling
• Responsible for patient support, care coordination, and support of the OB team
• Engage OB new patients or patients seeking OB care with complete information about our OB services and team
• Coordinate pregnancy testing and documentation of results
• Maintain expertise in our OB program services, regional birth/delivery services, and community-based social services our patients regularly use and need
• Ensure the accuracy of general patient information in the practice management system when making appointments and at check-in
• Support the First Steps appointment tracking and billing processes, including documentation and accuracy of information, according to established procedures
• Accurately enter patient information into registration including patient demographics, insurance verification and sliding fee eligibility

Requirements

• Must have a high school diploma or equivalent
• Have a minimum of one year of healthcare or social services experience
• Ability to read and speak Spanish and/or Russian required
• Possesses a basic level of written and verbal communication skills, computation and computer skills and mathematical knowledge typically acquired through completion of a high school program
• Travel between work sites required. Must have reliable transportation and provide documentation of auto insurance and valid driver's license as required

Benefits

• 401(k) retirement program with employer contribution
• Dental
• Medical/Vision
• Flexible Spending/Health Reimbursement
• Life Insurance
• Disability Insurance
• 8.5 Paid holidays per year
• Accrual based (PTO) paid time off per MLCHC policy