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The Observability Assigned Expert at Splunk plays a crucial role in enhancing customer experience by providing strategic technical mentorship and support for the adoption and optimization of the Splunk platform. This position focuses on ensuring customers achieve maximum value from their investment in Splunk through consistent engagement, problem resolution, and collaboration with internal teams to improve software offerings. The role requires a blend of technical expertise and strong interpersonal skills to effectively guide customers through complex challenges and drive successful outcomes.