Observability SRE

About the position

The Observability SRE role at Worldpay focuses on achieving operational excellence across the company's global technology department. The position involves guiding product delivery teams, ensuring end-to-end observability, and contributing to instrumentation standards. The ideal candidate will have experience in telemetry and a strong understanding of SRE concepts, particularly in a complex multinational organization.

Responsibilities

• Guide product delivery teams on achieving operational excellence for new product deliveries.
• Serve as a single point of contact for Business Ops, IT Ops, and Engineering across the customer journey.
• Define requirements for end-to-end observability across the customer journey.
• Contribute to observability instrumentation standards and create repeatable patterns for engineering teams.
• Plan capacity for specific user journeys and ensure architecture supports fluctuating volume levels.
• Create a matrix team to support best practices and training for operational teams to enable self-service of dashboards and alerts.

Requirements

• Experience in telemetry and core SRE concepts (SLA, SLO, etc.).
• Operational mindset with a drive for operational excellence.
• Experience owning an end-to-end customer journey in a complex multinational organization.
• Experience with Open Telemetry and ideally a contributor to the Open-Source Project.
• Proficiency in AWS and Java, with coding experience beyond simple scripts.
• Ability to work collaboratively across teams and influence decisions.
• Experience in achieving platform-level and end-to-end SLI, SLOs, and SLAs.

Nice-to-haves

• Understanding of batch reconciliation.
• Experience with disaster recovery and redundancy in cloud and on-prem environments.
• Ability to lead post-incident reviews (PIRs) to successful outcomes.

Benefits

• Employee assistance program
• Parental leave
• Global recognition platform
• Virgin Pulse access