OCA - Staff Services Officer II (Front Desk Receptionist)

$57,600 - $83,124/Yr

Office Of Court Administration - Austin, TX

Full-time

Onsite - Austin, TX

About the position

The Staff Services Officer II position at the Office of Court Administration serves as the front desk receptionist while also providing support to the Human Resources team. This role involves greeting visitors, managing phone calls, handling daily mail, and assisting with various administrative tasks related to human resources. The position requires in-person attendance from Monday to Friday and operates under general supervision, allowing for some initiative and independent judgment.

Responsibilities

• Screens telephone calls and greets visitors to the Office of Court Administration; routes calls and directs visitors to appropriate staff.
• Provides information and customer service to staff, stakeholders, and agency management in the daily operations of the agency.
• Provides daily mail support, which includes date-stamping, sorting, logging, scanning, and distributing documentation.
• Receives and signs for packages at the front desk, then contacts appropriate staff for pick-up.
• Files documents and assists with the maintenance of files and records, including electronic personnel files.
• Participates in New Employee Orientation, and assists with the overall onboarding experience on new employees day one, including scheduling, setting up meeting space, coordinating with HR staff, and incoming new employees.
• Assists with posting job vacancies and receives employment applications within CAPPS Recruit and screens applications; updates screening reports as needed.
• Assists Human Resources with scheduling interviews and may assist other divisions in scheduling interviews and setting up meeting space.
• Assists with the coordination of meetings, preparation of meeting materials, and set-up/tear-down of meeting spaces, including agency-wide functions.
• Maintains confidentiality when working with sensitive and confidential information.
• Performs routine human resources correspondence and reports and participates in weekly meetings with HR staff.
• Performs related work as assigned and complies with all Office of Court Administration policies and procedures.

Requirements

• Graduation from an accredited four-year college or university with major coursework in human resources management, business or public administration, organizational development or a related field is generally preferred.
• One (1) year of experience providing office support, administrative support, or human resources support.
• Experience engaging with customers and/or addressing the general public.

Nice-to-haves

• Two (2) years of experience supporting administrative functions for a Texas state agency.
• Experience engaging with and communicating with the public and/or internal customers of Texas state agency.
• Experience in human resources, customer service, or administrative support for a Texas agency.