University of New Hampshire - Durham, NC
posted 3 months ago
The Occupancy Operations Coordinator serves as a vital member of the UNH Housing Occupancy Management Team, responsible for overseeing various department-wide processes and systems. This role is crucial in managing the daily operations of StarRez, the housing occupancy management system utilized by UNH staff. The coordinator collaborates closely with campus and USNH partners on significant StarRez projects and initiatives, ensuring that the system meets the needs of the university community. In addition to technical management, the position entails direct customer service responsibilities, particularly through the supervision and management of the UNH Housing front desk and student staff. The coordinator is tasked with providing assistance with housing cancellations, exemption requests, and other occupancy-related partnerships, ensuring a smooth and efficient operation within the housing department. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service for students and staff alike. The coordinator will also be responsible for training and guiding UNH staff and students in the effective use of StarRez and the Housing Portal, ensuring data integrity and user satisfaction. The position may require occasional after-hours and weekend support during peak housing seasons, such as semester move-in and move-out periods, highlighting the need for flexibility and dedication to the role.