Ocean Import Agent

Expeditors - Bensenville, IL

Full-time - Entry Level

Bensenville, IL

10,001+ employees

Support Activities for Transportation

About the position

The Ocean Import Agent plays a crucial role in ensuring the timely and accurate movement of freight and information within the Ocean Import Department. This position focuses on providing exceptional customer service while managing the logistics of international shipments, maintaining compliance with regulations, and improving operational efficiency.

Responsibilities

• Ensure timely and accurate movement of freight and information within the Ocean Import Department.
• Ensure smooth and timely freight process flow meeting customer expectations.
• Ensure accurate and timely data entry into the operational system, per Operational Performance Standards (OPS).
• Track and Trace Ocean Import Files daily.
• Use Workflow on a daily basis.
• Ensure documents are timely sent to customers or brokers for customs purposes.
• Ensure accurate and timely client and vendor billing, within Expeditors and customer standards.
• Interact with customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies, and others involved).
• Meet compliance at all times with internal and external regulations in accordance with government regulations.
• Understand department process flow and look for best practices to improve operational efficiency and productivity.
• Ensure all customers' standard operating procedures are in place and updated in the DLSOPs, reviewing and updating monthly.
• Meet KPI standards in accordance with the Company's procedures.
• Provide timely responses to emails (within 24 hours) and voicemails (within 1 hour) for both internal and external communications.
• Escalate problems to Management when necessary.

Requirements

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely to obtain positive results.
• Pro-active with strong organizational skills.
• Good computer skills (Excel, Word).
• Fluent in English.

Nice-to-haves

• Hazardous Materials certification (preferred).

Benefits

• Opportunities for career growth and development.
• Unique compensation program that promotes retention and employee satisfaction.