Ocean Import & Export Operations Agent

About the position

The Ocean Import and Export Operations Agent at Omni Logistics is responsible for managing transportation for key accounts, ensuring exceptional customer service from the initial quote to delivery. This role involves daily tasks such as quoting, booking shipments, tracking, and invoicing, all while working collaboratively in a team environment to meet customer needs and maximize shipment margins.

Responsibilities

• Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction.
• Invoice shipments and compile reports to support other staff members.
• Resolve customer issues by investigating transactions, developing solutions, and making recommendations to management.
• Work in conjunction with sales and management to establish, implement, and maintain client-specific needs.
• Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations.
• Coordinate the transportation of goods by ocean.
• Prepare and process required documentation for International Import and Export Transportation.
• Track and monitor shipments, providing regular status updates to customers.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in business or related field, or equivalent years of experience.
• Exceptional verbal and written communication skills with the ability to work with all levels of the organization.
• Basic to advanced computer skills.
• Demonstrate the ability to work in a fast-paced environment.
• Minimum of 2-3 years of experience in international import and export operation.
• Previous knowledge of cargo operations preferred.

Nice-to-haves

• Experience in SAP ERP.
• Knowledge of Spanish.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance