OEM Key Account Specialist - Bell + Giro
$45,300 - $67,900/Yr
Revelyst - Rantoul, IL
posted 2 months ago
Full-time - Entry Level
Rantoul, IL
About the position
The OEM Key Account Specialist / Inside Sales Representative plays a crucial role in providing exceptional customer support by processing order requests and managing shipments. This position requires a strong focus on customer service, ensuring accurate and timely deliveries while maintaining detailed records and communication with various stakeholders.
Responsibilities
- Build sustainable relationships of trust through open and accurate communication with distributors, accounts, and sales leadership.
- Ensure prompt and complete entry of all sales orders, warranties, stock rotations, and return authorizations in SAP.
- Coordinate with logistics to ensure timely shipments and communicate any delays or shortages to accounts.
- Prepare and send all necessary shipping documents as per account requirements.
- Maintain account information including price lists, order forms, and contact details.
- Prepare dealer-specific reports based on requirements and routing guides.
- Utilize data to analyze sales and follow up on orders and issues.
- Maintain high levels of communication and quick response times with customers.
- Perform daily order maintenance including open order reports and customer service tasks.
- Execute other customer service and distribution-related duties as directed.
Requirements
- Associate degree in Business, Communications, or related field desirable; or two years of experience.
- Proficient in Microsoft Office products, especially Excel.
- SAP experience desirable.
- Knowledge of International Shipping Process desirable.
Nice-to-haves
- Experience in customer service roles
- Familiarity with logistics and supply chain processes
Benefits
- Medical and dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401K
- Paid Time Off (PTO)
- Tuition reimbursement
- Gear discounts
