OEM Sales Mgr

Concord Hospitality - Duluth, GA

Full-time - Mid Level

Duluth, GA

Accommodation

About the position

As the Sales Manager, you will be responsible for providing the highest levels of customer service to both internal partners and external clients. You will respond promptly and professionally to all inquiries, ensuring clear communication that reflects the values of Concord Hospitality. Your role will require excellent time management, self-motivation, and proactive planning, with a strong focus on detail. You will maintain existing accounts while actively developing new business for the hotel. Additionally, you will monitor and manage all aspects of events, including pre-event, event, and post-event details, ensuring all particulars are tracked and communicated effectively. Attendance at customer functions may be required, and you will work with partners to forecast group rooms and F&B revenues, maximizing hotel revenue opportunities. Knowledge of the hotel's food and beverage offerings, function space, and event success factors will be essential. You will consistently meet sales activity and revenue goals, utilizing digital sales systems and understanding the hotel's sales strategies. Participation in internal meetings and collaboration with the team will be key to achieving overall goals. You will also be encouraged to take ownership of your career development and seek training opportunities to enhance your skills and growth.

Responsibilities

• Provide the highest levels of customer service to internal partners and external clients.
• Respond promptly and professionally to all inquiries and deliver clear communication.
• Demonstrate excellent time management, self-motivation, and proactive planning.
• Maintain existing accounts and develop new business for the hotel.
• Monitor and manage all aspects of pre-event, event, and post-event details.
• Attend customer functions as needed.
• Work with partners to forecast group rooms and F&B revenues.
• Gain knowledge of the hotel's food and beverage products and function space.
• Consistently attain sales activity and individual revenue goals.
• Learn and use digital sales systems and understand the hotel's sales strategies.
• Participate in internal meetings, conference calls, and training.
• Foster teamwork and embody an entrepreneurial spirit.
• Advocate for your career development and training opportunities.
• Comply with company's policies and procedures.

Requirements

• Strong customer service skills.
• Excellent time management and organizational skills.
• Ability to maintain and develop business relationships.
• Proficient in managing event details and logistics.
• Knowledge of food and beverage products and pricing.
• Experience with digital sales systems and sales strategies.

Nice-to-haves

• Experience in hospitality sales or event management.
• Familiarity with Delphi, CI/TY, and PMS systems.

Benefits

• Competitive wages.
• Comprehensive benefit package including medical/dental/vision plans.
• Life insurance and disability options.
• 401K options.
• Tuition assistance.
• Discounted room rates at Concord managed hotels.
• Training & development and career advancement opportunities.