Office Admin/Customer Service Associate

Coolant Management Services - Cypress, CA

Full-time - Mid Level

Cypress, CA

Merchant Wholesalers, Durable Goods

About the position

The Office Admin/Customer Service Associate role at Coolant Management Services involves providing administrative support and customer service in a dynamic office environment. The position requires a proactive individual who can manage various office tasks while assisting the CEO and sales managers. The ideal candidate will be responsible for customer interactions, billing, collections, and general office duties, contributing to the efficiency of the organization.

Responsibilities

• Provide excellent customer service via phone and in-person interactions.
• Manage accounts receivable, billing, and collections processes.
• Perform month-end reconciliation and assist with financial reporting.
• Handle supply ordering, mail, filing, and light shipping tasks.
• Assist with inventory management and office machine servicing.
• Support the CEO and sales managers with daily office tasks and marketing efforts.

Requirements

• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Strong phone skills for effective customer service.
• Experience with accounts receivable, billing, and collections.
• Knowledge of month-end reconciliation processes.

Nice-to-haves

• Familiarity with Microsoft Business 365.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Paid time off (PTO) after probationary period