Office & Admin Specialist Int

$42,536 - $56,410/Yr

State of Minnesota - Roseville, MN

Full-time - Entry Level

Roseville, MN

5,001-10,000 employees

Executive, Legislative, and Other General Government Support

About the position

The Customer Support Admin Assistant position at the Minnesota State Lottery is responsible for providing administrative and clerical support to the Customer Support unit and the Scratch Game Product & Customer Support Manager. This role involves maintaining schedules, generating correspondence, coordinating workflows, and organizing files, both electronically and in hard copy. The position plays a critical role in ensuring effective communication and support within the department, contributing to the overall mission of the Minnesota State Lottery.

Responsibilities

• Provide administrative support for the Customer Support unit.
• Generate written correspondence for players, retailers, and the general public.
• Maintain schedules for the department and game information.
• Coordinate workflow and handle oral and written communications.
• Make travel arrangements as needed.
• Organize and maintain files, both hard copies and electronic.

Requirements

• English language skills sufficient to speak, read, respond, and write clearly and concisely.
• Ability to provide customer service to external and internal customers.
• Knowledge of Microsoft Office suite (Outlook, Word, Excel, Access).
• Word processing skills sufficient to compose and format memos and letters.

Nice-to-haves

• Math skills sufficient to accurately handle money and bookkeeping/account balancing.
• Ability to work on multiple tasks simultaneously in a fast-paced environment.
• Detail-oriented and thorough.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Short-term and long-term disability insurance
• Employer paid life insurance
• Tax-free expense accounts for health, dental, and dependent care
• Tuition reimbursement
• Employee Assistance Program (EAP) for work/life support