Office Administrator/Case Manager/Customer Service Specialist

$20,800 - $37,440/Yr

Auto Recovery - Columbia, SC

Part-time,Full-time - Entry Level

Columbia, SC

About the position

The Office Administrator/Case Manager/Customer Service Specialist role is designed for a well-established collateral recovery team in Columbia, SC. This position involves managing office operations, supporting field recovery personnel, and ensuring efficient communication with clients and customers. The role can be part-time or full-time, offering flexibility in hours while maintaining a focus on organizational efficiency and compliance with company policies.

Responsibilities

• Manage incoming phone calls and email correspondence from clientele and customers.
• Create and update records in specialized computer databases using industry-specific software systems.
• Interact and support a team of field recovery personnel to maximize production and assist with daily operations.
• Coordinate office activities and operations to ensure efficiency and compliance with company policies and procedures.
• Enter, track, and process assignments from clientele, monitoring daily processes and updating on progress.
• Compute and accurately enter billing invoices and manage payroll functions for field staff.
• Support team members in managing day-to-day operations.

Requirements

• Must be punctual and maintain daily attendance on agreed-upon days.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal skills.
• Familiarity with office management procedures and basic accounting principles.
• Experience as an office administrator, office assistant, or in a relevant role.
• Ability to learn specialized online software systems; collateral recovery experience is a plus.
• Excellent knowledge of MS Office/Outlook.
• High school diploma and office administrative or general management experience preferred.
• Team player with the ability to adapt and improvise as needed.

Nice-to-haves

• Experience with specialized online software systems in collateral recovery.

Benefits

• Competitive pay plan.
• Excellent secure working environment.
• Specialized training with team personnel.
• Paid vacation with employment commitment.