Office Administrator - Custom Jewelry Manufacturer

$37,440 - $45,760/Yr

Converge Custom - Bethel Park, PA

Full-time - Entry Level

Bethel Park, PA

About the position

The Wholesale Administrator at Converge Custom plays a crucial role in supporting the wholesale operations of a well-established custom jewelry manufacturer. This position requires exceptional organizational skills, multitasking abilities, and a keen attention to detail. The ideal candidate will be a motivated team player who can contribute to the company's growth while providing excellent customer service to wholesale clients.

Responsibilities

• Process wholesale orders accurately and efficiently, ensuring timely fulfillment and delivery.
• Maintain an organized system for tracking and managing wholesale orders, including order entry, invoicing, and shipping logistics.
• Collaborate with the production team to monitor order progress and communicate any delays or issues to wholesale customers proactively.
• Assist with inventory management, including monitoring stock levels and coordinating with the production team to ensure timely replenishment.
• Serve as the primary point of contact for wholesale customers, providing exceptional customer service and promptly addressing inquiries, requests, and concerns.
• Develop and maintain strong relationships with wholesale customers, understanding their needs and preferences to deliver personalized support.

Requirements

• Previous experience in a wholesale or administrative role is preferred, with exposure to the jewelry industry being a plus.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
• Strong attention to detail and a critical eye for accuracy.
• Excellent written and verbal communication skills.
• Proficiency using CRM software, order management, and Google Workspace.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving and decision-making abilities.
• A proactive and self-motivated attitude, with a willingness to take on new challenges and responsibilities.
• Demonstrated leadership potential and the ability to work well in a fast-paced, dynamic environment.

Nice-to-haves

• Creative and artistic skills
• Previous experience in fine jewelry is a big plus.

Benefits

• Company Paid Health Insurance
• Retirement Savings Plan
• Employee discounts
• Paid time off
• Relocation assistance