Office Administrator/Customer Service Liaison

$42,037 - $52,000/Yr

Encore Medical Device Repair - Scottsdale, AZ

Full-time

Scottsdale, AZ

About the position

We are seeking a detail-oriented Office Administrator/Customer Service Liaison to join our team. This role combines administrative duties with customer service, inventory management, and pricing responsibilities. The ideal candidate will be organized, proactive, and able to manage multiple tasks efficiently while contributing to the smooth operation of our office.

Responsibilities

• Answer and direct phone calls, manage correspondence, and handle inquiries.
• Maintain organized filing systems and ensure accurate record-keeping.
• Maintain accurate levels of inventory of office supplies.
• Prepare and distribute reports, memos, and other documents.
• Monitor inventory levels and assist with ordering supplies as needed.
• Conduct regular inventory audits to ensure accuracy and identify discrepancies.
• Track inventory turnover rates and assist in forecasting future needs.
• Collaborate with suppliers and vendors to negotiate pricing and terms.
• Assist sales team with the repair process from start to finish.
• Work with repair vendors to monitor the quoting process, turn times, and repair status.
• Coordinate shipments/manage the creation of FedEx labels and track shipments.
• Work with sales team to prepare customer quotes and reports.
• Conduct market research to ensure competitive pricing strategies.
• Maintain accurate pricing records and assist with special promotions or discounts.
• Assist finance team with collections.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in office administration, inventory management, or a related field.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat, QuickBooks, and inventory management software.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary
• Medical, dental, vision, 401k with match, & ancillary benefits.