Office Administrator/Customer Service Rep

Meyer Tool - Cincinnati, OH

Full-time - Entry Level

Cincinnati, OH

Transportation Equipment Manufacturing

About the position

The position provides a variety of customer and administrative services as the essential driver of customer needs throughout the business process. It serves as the liaison between internal and external customers and Meyer business segments. This role is responsible for driving timely execution in matters of quoting, purchase orders (PO), job release, and status tracking with open and transparent communication to the customer. Additionally, it involves escalation of issues to executives for resolution. The position supports management and business segments with typing, scheduling, obtaining supplies, photocopying, and scanning of various forms of information. Adherence to FAR.145, AS9100, and other quality standards is crucial in this role.

Responsibilities

• Coordinate customer requirements, facilitating inquiries, quotes, purchase orders, and customer services account information on time and in accordance with company guidelines and policies
• Respond to customer inquiries by researching the status of orders utilizing strong experience and product knowledge
• Maintain daily requirements for customers through the MTI order entry system
• Interface with operations, production, and quality departments to maintain the status of existing and pending jobs to provide accurate pricing and manufacturing lead time estimates
• Work closely with production and quality departments to align orders with proper documentation to satisfy customer requirements
• Interact with customers, understand and solve account-related issues on a regular basis through phone calls, emails, and other methods
• Identify and escalate terms and conditions in contracts or purchase orders to management when applicable
• Complete transactions for price verification, researching part numbers, evaluating lead times, and similar transactions to address customer needs
• Review and address customer receivables with the accounting department when applicable
• Maintain historical data retention and support Lean manufacturing activities
• Manually enter and gather data, and prepare reports for utilization by management and various departments
• Answer telephone calls in a friendly, professional, and pleasant disposition, transferring callers promptly and appropriately
• Compose and prepare correspondence and other forms of communications in professional and understandable formats
• Plan and coordinate meetings, luncheons, presentations, and other company events to successful completion
• Create and maintain filing systems for easy and fast access to documents
• Recommend administrative systems for enhanced efficiency, assist with the Safety program and purchasing functions
• Project and uphold Meyer Tool company image, reputation, and values
• Perform assigned projects and other duties delegated by the supervisor

Requirements

• Strong experience in customer service and administrative support
• Knowledge of quoting, purchase orders, and job release processes
• Ability to interface with various departments including operations, production, and quality
• Excellent communication skills, both verbal and written
• Proficiency in data entry and report preparation
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Familiarity with FAR.145 and AS9100 quality standards

Nice-to-haves

• Experience with Lean manufacturing activities
• Familiarity with MTI order entry system
• Previous experience in a manufacturing environment

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Professional development opportunities