Suddath International - Whitestown, IN
posted 3 months ago
At Suddath, we are looking for an Office Administrator to join our team in Whitestown, IN. This position plays a crucial role in managing the relationships and correspondence between our customers, operations, independent contractors, and the Customer Department. The Office Administrator will assist the Home Delivery Administration and Operations teams in executing their duties effectively, ensuring that all processes and procedures are completed accurately and efficiently. The Office Administrator will be responsible for receiving and responding to customer, client, and independent contractor phone calls and emails. This role requires regular communication with the Central Office to address customer relations, research orders, and resolve any location issues. The administrator will oversee the full cycle of the Bill of Lading (BOL) process, which includes following up on previous day’s BOLs, updating delivery dates for reschedules, preparing the next day’s deliveries, and filing completed BOLs. Additionally, the role involves printing service orders, scanning them to the appropriate departments, and entering notes and additional information into the system. The ideal candidate will have a strong understanding of the company’s mission, philosophy, values, and strategy, and will be expected to embody these principles in their daily work. The Office Administrator will also collaborate with the Warehouse Manager on customer orders, research open and unassigned orders, and assist in organizing daily routes. This position requires excellent organizational skills, the ability to work in a team environment, and a proactive approach to problem-solving. Overall, this role is essential for maintaining smooth operations and ensuring high levels of customer satisfaction within our logistics and relocation services.