Office Administrator - Final Mile

Suddath International - Whitestown, IN

Full-time - Entry Level

Whitestown, IN

Truck Transportation

About the position

At Suddath, we are looking for an Office Administrator to join our team in Whitestown, IN. This position plays a crucial role in managing the relationships and correspondence between our customers, operations, independent contractors, and the Customer Department. The Office Administrator will assist the Home Delivery Administration and Operations teams in executing their duties effectively, ensuring that all processes and procedures are completed accurately and efficiently. The Office Administrator will be responsible for receiving and responding to customer, client, and independent contractor phone calls and emails. This role requires regular communication with the Central Office to address customer relations, research orders, and resolve any location issues. The administrator will oversee the full cycle of the Bill of Lading (BOL) process, which includes following up on previous day’s BOLs, updating delivery dates for reschedules, preparing the next day’s deliveries, and filing completed BOLs. Additionally, the role involves printing service orders, scanning them to the appropriate departments, and entering notes and additional information into the system. The ideal candidate will have a strong understanding of the company’s mission, philosophy, values, and strategy, and will be expected to embody these principles in their daily work. The Office Administrator will also collaborate with the Warehouse Manager on customer orders, research open and unassigned orders, and assist in organizing daily routes. This position requires excellent organizational skills, the ability to work in a team environment, and a proactive approach to problem-solving. Overall, this role is essential for maintaining smooth operations and ensuring high levels of customer satisfaction within our logistics and relocation services.

Responsibilities

• Receive customer, client, and Independent Contractor phone calls and respond accordingly.
• Check e-mail regularly and respond appropriately.
• Correspond with the Central Office for customer relations, researching orders, and other location issues.
• Receive all previous day's routes from local Operations Manager and scan to Home Delivery Administration.
• Responsible for full cycle oversight of BOL process, including follow up from previous day's BOLs, update delivery date for reschedules, prepare next day's deliveries, and file completed BOLs.
• Print out all Service Orders and file appropriately.
• Scan service orders to appropriate departments.
• Enter notes and additional information for customer and Independent Contractors into appropriate system.
• Correspond with Warehouse Manager on customers' orders.
• Research open and unassigned orders.
• Assist in printing daily manifest and organizing next day's routes.
• Prepare Hot Shot print out for Warehouse.
• Check-In all returns.
• Enter FedEx orders received into spreadsheet.
• Other duties and tasks as assigned.

Requirements

• High School Diploma, GED, or equivalent required.
• Two-year college degree preferred, but not required.
• Previous office experience preferred.
• Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization and problem-solving skills.
• Good oral and written communication and interpersonal skills.
• Highly motivated, self-starter with the capability of taking multiple duties and challenges.
• Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Benefits

• Tuition reimbursement
• Paid time off
• 401(k) matching