Office Administrator - Final Mile

Suddath Van Lines

Full-time

Truck Transportation

About the position

At Suddath, we pride ourselves on our 100+ year reputation for excellence in the relocation and logistics industry. This position plays a crucial role in managing the relationships and correspondence between our customers, operations teams, independent contractors, and the Customer Department. The successful candidate will assist the Home Delivery Administration and Operations teams in executing their duties effectively, ensuring that all processes and procedures are followed meticulously. This role is integral to maintaining our high standards of customer service and operational efficiency. The responsibilities include receiving and responding to customer and contractor inquiries via phone and email, coordinating with the Central Office for customer relations, and managing the full cycle of the Bill of Lading (BOL) process. This includes following up on previous day’s BOLs, updating delivery dates for reschedules, preparing for the next day’s deliveries, and filing completed BOLs. The position also requires printing and filing service orders, entering notes into the appropriate systems, and collaborating with the Warehouse Manager on customer orders. Additionally, the role involves researching open and unassigned orders, printing daily manifests, and organizing routes for the following day. To thrive in this position, candidates must embody our company values, which emphasize trust, innovation, teamwork, caring, and agility. We are looking for individuals who are highly motivated, possess excellent organizational and problem-solving skills, and can communicate effectively both orally and in writing. The work environment is primarily climate-controlled, requiring the ability to sit, stand, and walk, as well as perform repetitive movements for data entry tasks. We are committed to providing reasonable accommodations for individuals with disabilities to ensure they can perform the essential functions of the job.

Responsibilities

• Receive customer, client, and Independent Contractor phone calls and respond accordingly.
• Check e-mail regularly and respond appropriately.
• Correspond with the Central Office for customer relations, researching orders, and other location issues.
• Receive all previous day's routes from local Operations Manager and scan to Home Delivery Administration.
• Responsible for full cycle oversight of BOL process, including follow up from previous day's BOLs, update delivery date for reschedules, prepare next day's deliveries, and file completed BOLs.
• Print out all Service Orders and file appropriately.
• Scan service orders to appropriate departments.
• Enter notes and additional information for customer and Independent Contractors into appropriate system.
• Correspond with Warehouse Manager on customers' orders.
• Research open and unassigned orders.
• Assist in printing daily manifest and organizing next day's routes.
• Prepare Hot Shot print out for Warehouse.
• Check-In all returns.
• Enter FedEx orders received into spreadsheet.
• Other duties and tasks as assigned.

Requirements

• High School Diploma, GED, or equivalent required.
• Two-year college degree preferred, but not required.
• Previous office experience preferred.
• Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization and problem-solving skills.
• Good oral and written communication and interpersonal skills.
• Highly motivated, self-starter with the capability of taking multiple duties and challenges.
• Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Benefits

• Competitive wage with a comprehensive benefits package
• 401(k) plan with company matching
• Weekly pay for hourly-paid employees
• Biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• Tuition reimbursement plan for continued education and development