At Suddath, we pride ourselves on our 100+ year reputation for excellence in the relocation and logistics industry. This position plays a crucial role in managing the relationships and correspondence between our customers, operations teams, independent contractors, and the Customer Department. The successful candidate will assist the Home Delivery Administration and Operations teams in executing their duties effectively, ensuring that all processes and procedures are followed meticulously. This role is integral to maintaining our high standards of customer service and operational efficiency. The responsibilities include receiving and responding to customer and contractor inquiries via phone and email, coordinating with the Central Office for customer relations, and managing the full cycle of the Bill of Lading (BOL) process. This includes following up on previous day’s BOLs, updating delivery dates for reschedules, preparing for the next day’s deliveries, and filing completed BOLs. The position also requires printing and filing service orders, entering notes into the appropriate systems, and collaborating with the Warehouse Manager on customer orders. Additionally, the role involves researching open and unassigned orders, printing daily manifests, and organizing routes for the following day. To thrive in this position, candidates must embody our company values, which emphasize trust, innovation, teamwork, caring, and agility. We are looking for individuals who are highly motivated, possess excellent organizational and problem-solving skills, and can communicate effectively both orally and in writing. The work environment is primarily climate-controlled, requiring the ability to sit, stand, and walk, as well as perform repetitive movements for data entry tasks. We are committed to providing reasonable accommodations for individuals with disabilities to ensure they can perform the essential functions of the job.