Office Administrator-Sales Department

$35,360 - $39,520/Yr

Outdoor Adventures - Lockport, NY

Full-time - Entry Level

Lockport, NY

Motor Vehicle and Parts Dealers

About the position

Outdoor Adventures is seeking an experienced administrative professional to support our sales team in the Sales department. This full-time office administration role is located onsite at our beautiful resort in Lockport, NY. The position requires a flexible schedule, with workdays from Wednesday to Sunday, including some evening hours. The pay range for this position is between $17 and $19 per hour. Candidates must have a high school diploma or equivalent and at least one year of customer service experience, preferably in hotel or resort guest service. The successful candidate will be responsible for handling all incoming telephone calls, responding to inquiries, maintaining excellent member relationships, and ensuring high-quality customer service. Additionally, the role involves entering and updating data in the CRM system, managing premium gifting banks, and ensuring that common areas are neat and orderly. This position is crucial in supporting the sales team and enhancing the overall guest experience at Outdoor Adventures.

Responsibilities

• Handle all incoming telephone calls and route them appropriately.
• Respond to all inquiries for information and appointment requests from potential members.
• Get all information required for each client.
• Maintain excellent member relationships.
• Deal with guests and members professionally and with emphasis on high quality customer service.
• Be able to resolve minor conflicts or misunderstandings with members and guests.
• Read and comply with all company policies and written communication.
• Enter and update data regarding sales presentations, site packages, and self-generated leads into CRM system.
• Create, log and expedite premiums (gifts) for site marketing programs.
• Ensure all common areas are neat and in order.
• Communicate to all marketing department associates tour wave availability.
• Update tour manifest throughout the day.
• Complete all Daily Checklists and report and turn into management at the end of shift.
• Document the distribution of premiums (gifts) in computer software systems.
• Distribute gifts to guests upon completion of sales presentation.
• Maintain, update and balance premium gifting banks on a regular basis.

Requirements

• High School Education or equivalent.
• At least 1 year of customer service experience, preferably in hotel/resort guest service.
• Ability to work nights and weekends.

Nice-to-haves

• Excellent written and verbal communication skills.
• Friendly and professional demeanor with members.
• Ability to work independently and take initiative.
• Technology literate enough to effectively use Excel, Salesforce, and other documenting software.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with Safe Harbor matching
• Discounted stays at all of our properties
• PTO accrual starting on day one
• 8 paid holidays