Office Administrator

Dallas, TX

About the position

This position involves providing excellent customer service and support in a fast-paced environment. The role requires greeting customers, answering incoming calls, and ensuring smooth operations during Sale Day. Responsibilities include managing payment intake for auction purposes and assisting dealers with various issues.

Responsibilities

• Greet customers, providing excellent customer service.
• Answer incoming calls, ensuring prompt delivery to appropriate staff.
• Maintain smooth customer flow during Sale Day while issuing bid badges and assisting dealers with any issues.
• Responsible for payment intake including cash, cashier checks, checks, and money orders for auction purposes.
• Pull buy and sell nets for dealers.
• Process paperwork for outgoing mail and overnight packages.
• Update check and title delivery status in software.
• Process flooring requests, including constant follow-up for payment.
• Assist in A/R collections.
• Assist in data entry and filing.
• Maintain a clean and organized counter area.

Requirements

• Knowledge of automotive terminology.
• Attention to detail in maintaining accurate records and documentation.
• Ability to work under pressure in a fast-paced environment.
• Ability to work independently as well as collaboratively in a team environment.
• Pleasant and friendly attitude.