Office Administrator

$37,440 - $41,600/Yr

Alco Designs - Gardena, CA

Full-time

Gardena, CA

General Merchandise Retailers

About the position

ALCO Designs is seeking a dedicated and detail-oriented Office Administrator to manage front desk functions, ensure timely collection of outstanding debts, and maintain positive relationships with clients. The role requires strong customer service skills and a solid understanding of financial concepts to effectively communicate with clients regarding their accounts.

Responsibilities

• Identify account risks, potential credit problems, disputes, and other customer issues.
• Generate reports and communicate potential risks.
• Contact customers regarding invoices/accounts which are considered past due.
• Provide information as requested to facilitate quick remittance.
• Obtain future pay information and document communications.
• Organize documentation to facilitate follow-up efforts.
• Initiate appropriate follow-up action on mail returned as undeliverable.
• Maintain quality relationships with production and sales teams to aid collection efforts.
• Prioritize portfolio for maximum collection benefits.
• Monitor key indicators of customer accounts falling behind or becoming delinquent.
• Handle special projects as necessary.
• Process credit card, cash, and ACH payments.
• Perform other duties as assigned.

Requirements

• High School Diploma required.
• 1 year of accounting or collection experience.
• 2+ years of customer service experience in an office setting.
• Excellent written and verbal communication skills with a focus on customer service.
• Ability to work independently while maintaining attention to detail in all tasks.

Nice-to-haves

• Bi-lingual (Spanish/English).
• Knowledge of QuickBooks is a plus.
• Proficient with office communication equipment and machines (telephone, copier, adding machine, personal computer, computer printer, and scanner).
• Skills in preparing reports and presentations that summarize financial data for CEO.

Benefits

• Paid time off