Office Administrator

$49,338 - $51,355/Yr

A Small Job - East Hartford, CT

Part-time,Full-time - Entry Level

East Hartford, CT

About the position

The Office Administrator at A Small Job LLC plays a crucial role in supporting the daily operations of a residential handyman business. This position involves managing customer communications, scheduling appointments, and maintaining accurate records to ensure efficient project completion and high-quality customer service.

Responsibilities

• Manage customer communication via phone, email, and scheduling platforms (QuickBooks and Outlook).
• Schedule appointments and coordinate with field technicians to ensure timely project completion.
• Input and update client information, estimates, and invoices in QuickBooks.
• Assist in transitioning and implementing a new Customer Relationship Management (CRM) system.
• Organize and maintain digital and physical records for projects and clients.
• Prepare task sheets and schedules for technicians and contractors.
• Track customer inquiries, ensuring a prompt and professional response to all leads.
• Maintain a high level of accuracy when handling project details, schedules, and payments.
• Support the owner with administrative tasks as needed.

Requirements

• Experience with QuickBooks, Outlook, and scheduling tools (required).
• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, etc.).
• Prior experience in an administrative role within a service-based industry (preferred).
• Adaptability to learn and implement new CRM software.
• Customer-service oriented with a professional demeanor.

Nice-to-haves

• Prior experience in an administrative role within a service-based industry (preferred).

Benefits

• Health insurance
• Paid time off