Office Administrator

Suddath Van Lines - Pflugerville, TX

Full-time

Pflugerville, TX

Truck Transportation

About the position

At Suddath, we pride ourselves on being a company with a rich history of over 100 years, dedicated to providing exceptional relocation and logistics services globally. This position plays a crucial role in maintaining the relationships and correspondence between our customers, operations teams, and independent contractors. The successful candidate will assist the Home Delivery Administration and Operations teams in executing their responsibilities effectively, ensuring that all processes and procedures are followed meticulously. The role involves receiving and responding to customer, client, and independent contractor inquiries via phone and email, ensuring that all communications are handled promptly and professionally. You will be responsible for liaising with the Central Office to address customer relations issues, researching orders, and resolving any location-related challenges. Additionally, you will oversee the full cycle of the Bill of Lading (BOL) process, which includes following up on previous day’s BOLs, updating delivery dates for reschedules, preparing for the next day’s deliveries, and filing completed BOLs. Your responsibilities will also include printing and filing service orders, entering notes and additional information into our systems, and collaborating with the Warehouse Manager on customer orders. You will assist in printing daily manifests, organizing routes for the following day, and managing returns. This position requires a proactive approach to problem-solving and excellent organizational skills to ensure that all tasks are completed efficiently and accurately. We are looking for a motivated individual who can thrive in a team environment and demonstrate flexibility and patience. If you are passionate about providing excellent customer service and are eager to contribute to a supportive and inclusive workplace, we encourage you to apply.

Responsibilities

• Receive customer, client, and Independent Contractor phone calls and respond accordingly.
• Check e-mail regularly and respond appropriately.
• Correspond with the Central Office for customer relations, researching orders, and other location issues.
• Receive all previous day's routes from local Operations Manager and scan to Home Delivery Administration.
• Responsible for full cycle oversight of BOL process, including follow up from previous day's BOLs, update delivery date for reschedules, prepare next day's deliveries, and file completed BOLs.
• Print out all Service Orders and file appropriately.
• Scan service orders to appropriate departments.
• Enter notes and additional information for customer and Independent Contractors into appropriate system.
• Correspond with Warehouse Manager on customers' orders.
• Research open and unassigned orders.
• Assist in printing daily manifest and organizing next day's routes.
• Prepare Hot Shot print out for Warehouse.
• Check-In all returns.
• Enter FedEx orders received into spreadsheet.
• Other duties and tasks as assigned.

Requirements

• High School Diploma, GED, or equivalent required.
• Two-year college degree preferred, but not required.
• Previous office experience preferred.
• Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization and problem-solving skills.
• Good oral and written communication and interpersonal skills.
• Highly motivated, self-starter with the capability of taking multiple duties and challenges.
• Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Benefits

• Competitive wage with a comprehensive benefits package
• 401(k) plan with company matching
• Weekly pay for hourly-paid employees
• Biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• Tuition reimbursement plan for continued education and development