Office Administrator

$39,000 - $39,000/Yr

Henry Funeral Home - Cambridge, MD

Full-time - Entry Level

Cambridge, MD

Personal and Laundry Services

About the position

Henry Funeral Home is seeking a detail-oriented and compassionate Office Coordinator to join their team. This role involves performing a variety of administrative and clerical duties to support families during challenging times and ensure seamless office operations, while also providing direct support to the CEO.

Responsibilities

• Perform clerical and administrative duties to support families and ensure smooth office operations.
• Act as the first point of contact for families, providing a warm and professional presence.
• Schedule family meetings promptly and efficiently.
• Oversee aftercare services, ensuring families receive follow-up support and resources as needed.
• Contact doctors' offices to track death certificates and other necessary documents, ensuring timely completion and submission.
• Act as a liaison between families, funeral directors, and office staff.
• Handle general administrative tasks, such as drafting correspondence and formal documents.
• Plan and schedule appointments and events, managing the appointment calendar effectively.
• Coordinate, receive, and record payments, ensuring service payments are secured prior to service dates.
• Verify insurance, complete related paperwork, and work with insurance companies to finalize claims.
• Maintain accurate and timely client records in both physical and electronic formats.
• Scan and enter documents into the CRM system for organized record-keeping.
• Receive family items, ensuring accurate logging and safe handling of all items.
• Receive packages/mail and route them to the appropriate person or department in a timely manner.
• Place and manage orders for flowers, caskets, keepsakes, office supplies, and other necessary items.
• Assist the CEO with calls, correspondence, scheduling, and other tasks as needed.
• Act as a liaison between the CEO and the public when necessary.
• Input and manage information in company databases.
• Ensure public areas are clean, presentable, and well-stocked.
• Provide administrative support across the organization.
• Perform additional tasks as assigned to support overall operations.

Requirements

• Minimum of three years of administrative experience in a professional office setting.
• Advanced proficiency in computer operations and office software programs.
• Strong organizational skills with the ability to prioritize and multitask.
• Excellent written and verbal communication skills.
• High attention to detail and exemplary time management abilities.
• Demonstrated ability to handle highly confidential information with discretion.
• High school diploma or equivalent required; further education is a plus.
• Valid driver's license with an insurable driving record.
• Ability to operate basic office equipment.
• Ability to lift up to 25 pounds as needed.

Benefits

• Paid time off