Office Administrator

$40,000 - $42,000/Yr

cozy living suites usa inc - Los Angeles, CA

Full-time

Los Angeles, CA

About the position

The Office Administrator at Cozy Living Suites USA Inc. is responsible for providing exceptional customer service, managing office administration tasks, and fostering team collaboration. This role involves maintaining positive relationships with customers, ensuring data accuracy in the backend database, and supporting smooth office operations through effective communication and organization.

Responsibilities

• Respond promptly and professionally to phone calls and emails, ensuring exceptional service.
• Maintain positive relationships with customers through clear communication and prompt issue resolution.
• Address customer inquiries and complaints, providing detailed information about products and services.
• Manage and maintain the backend database, ensuring data accuracy and timely updates.
• Accurately upload property information and review data for completeness.
• Coordinate meetings, appointments, and administrative projects to ensure smooth office operations.
• Oversee office supplies inventory and place orders as needed.
• Communicate effectively with coworkers to foster a collaborative work environment.
• Ensure smooth shift transitions through thorough handovers.
• Report issues or challenges to the supervisor as needed.
• Perform other duties as required to support office functions and customer satisfaction.

Requirements

• Strong initiative and resourcefulness in problem-solving daily tasks.
• Excellent communication and interpersonal skills, with fluency in both Mandarin and English.
• Proficiency in Microsoft Office; prior experience with CRM systems is an asset.
• Detail-oriented with strong organizational skills and a commitment to accuracy.
• Demonstrates excellent memory and quick learning ability to adapt to new tasks and responsibilities.
• A team player who is passionate, enthusiastic, and committed to continuous improvement.

Nice-to-haves

• Customer service experience: 2 years (Preferred)
• Administrative experience: 2 years (Preferred)
• Language: Mandarin (Preferred)
• Ability to Commute: Los Angeles, CA 90010 (Preferred)
• Ability to Relocate: Los Angeles, CA 90010: Relocate before starting work (Preferred)

Benefits

• Full-time position with a competitive salary range of $40,000.00 - $42,000.00 per year.