Hanger Prosthetics & Orthotics - Burlington, NC
posted 3 months ago
In this role, you will have the opportunity to provide administrative support to patients, fellow employees, and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency and customer service skills. Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research, and responding to telephone inquiries. You will be responsible for patient appointment scheduling, creation of new patient charts, and maintenance of patient records. This includes scanning and filing patient documents to ensure complete and accurate information, managing incoming phone calls, obtaining insurance authorization, and providing financial counseling for patients while posting over-the-counter (OTC) payments. Daily document research will be conducted on an electronic health/medical record system, ensuring that all patient interactions are handled with care and professionalism. The position requires excellent organizational skills and the ability to manage multiple tasks with a high degree of detail orientation while working in a fast-paced environment. You will be a resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues. The role demands a personable office professional whose strengths include cultural sensitivity and the ability to build rapport with a diverse population in multicultural settings. You will need to demonstrate a high level of customer service to patients, fellow employees, and referral sources, acting with integrity and keeping the patient at the center of everything you do.