Office Administrator

Americold Logistics - Newark, NJ

Full-time

Newark, NJ

Warehousing and Storage

About the position

The position involves coordinating daily office activities within a department or small facility, ensuring smooth operations and adherence to company policies. The role encompasses a variety of responsibilities, including assisting with payroll, customer service, and accounting functions. Additionally, the position may involve coordinating Human Resources functions such as recruitment, training, and the development of operational policies and procedures. The individual in this role will work closely with other employees to facilitate productivity and resolve any work-related issues that may arise. In this role, you will implement corporate and departmental policies and service standards in collaboration with management. Effective communication of work procedures and company policies to staff is essential. You will also coordinate the work of office and administrative employees to ensure quality standards and deadlines are met, while addressing any errors or problems that occur. Monitoring inventory levels and maintaining records related to human resources, orders, and supplies will be part of your daily tasks. You will provide input to management on staffing decisions and procedural changes, collaborating with both workers and managers to solve work-related problems. Customer service is a key aspect of this position, as you will be responsible for resolving customer complaints and answering inquiries regarding policies and procedures. Additionally, you will review records and reports related to production, payroll, and shipping to verify details and evaluate performance. Counseling employees on work-related activities and personal growth will be part of your responsibilities, as well as planning staff meetings to relay important information. You may assist in evaluating employee performance and preparing performance appraisals, as well as addressing human resources problems or grievances. Overall, this position requires a proactive approach to managing office activities and supporting both employees and management in achieving operational goals.

Responsibilities

• Coordinate daily office activities of a department or small facility.
• Assist with payroll, customer service, and accounting functions.
• Coordinate Human Resources functions such as recruitment and training.
• Implement corporate and departmental policies and service standards.
• Communicate work procedures and company policies to staff.
• Monitor inventory levels and requisition or purchase supplies as needed.
• Provide input to management concerning staffing decisions and procedural changes.
• Collaborate with workers and managers to solve work-related problems.
• Resolve customer complaints and answer questions regarding policies and procedures.
• Review records and reports pertaining to activities such as production and payroll.
• Prepare and maintain work records and reports of information such as employee time and wages.
• Counsel employees in work-related activities and personal growth.
• Plan staff meetings to relay general information or address specific topics.
• Assist in evaluating employee performance and preparing performance appraisals.
• Assess training needs of staff and arrange for appropriate instruction.

Requirements

• High School diploma or equivalent required.
• 3+ years of experience in an office environment.
• 1+ year experience in a coordinator or lead role.
• Ability to lead employees in a fast-paced environment.
• Strong interpersonal skills and judgment in communication.
• Excellent written and oral communication skills.
• Customer service orientation with a high sense of urgency.

Nice-to-haves

• Willingness to develop mentoring relationships with junior employees.
• Receptive to management development suggestions.
• Ability to relate to others beyond giving and receiving instructions.
• Perform work activities requiring reasoning, negotiating, and instructing.

Benefits

• Best-in-class benefit programs for health and financial well-being.
• Values-oriented company culture with a clear mission.