Office Administrator

The Suddath Companies - Pflugerville, TX

Full-time

Pflugerville, TX

Truck Transportation

About the position

The Office Administrator position at Suddath is a vital role that serves as the communication bridge between customers, operations, independent contractors, and the customer’s customer department. This position is essential in assisting the Home Delivery Administration and Operations teams in executing their responsibilities effectively. The Office Administrator will be responsible for managing customer inquiries, processing orders, and ensuring that all necessary documentation is completed accurately and efficiently. This role requires a proactive approach to problem-solving and excellent organizational skills to handle multiple tasks simultaneously. In this position, the Office Administrator will receive and respond to phone calls and emails from customers, clients, and independent contractors. They will correspond with the Central Office to address customer relations issues, research orders, and resolve any location-specific problems. The role also involves overseeing the Bill of Lading (BOL) process, which includes following up on previous day’s BOLs, updating delivery dates for rescheduled orders, preparing for the next day’s deliveries, and filing completed BOLs. Additionally, the Office Administrator will print and file service orders, enter notes into the appropriate systems, and collaborate with the Warehouse Manager regarding customer orders. The Office Administrator will also assist in printing daily manifests, organizing routes for the following day, and managing returns. This position requires a high level of attention to detail and the ability to work in a fast-paced environment while maintaining a positive attitude and strong communication skills. The ideal candidate will be a self-starter who is motivated to take on various challenges and responsibilities as they arise.

Responsibilities

• Receive customer, client, and Independent Contractor phone calls and respond accordingly.
• Check e-mail regularly and respond appropriately.
• Correspond with the Central Office for customer relations, researching orders, and other location issues.
• Receive all previous day's routes from local Operations Manager and scan to Home Delivery Administration.
• Responsible for full cycle oversight of BOL process, including follow up from previous day's BOLs, update delivery date for reschedules, prepare next day's deliveries, and file completed BOLs.
• Print out all Service Orders and file appropriately.
• Scan service orders to appropriate departments.
• Enter notes and additional information for customer and Independent Contractors into appropriate system.
• Correspond with Warehouse Manager on customers' orders.
• Research open and unassigned orders.
• Assist in printing daily manifest and organizing next day's routes.
• Prepare Hot Shot print out for Warehouse.
• Check-In all returns.
• Enter FedEx orders received into spreadsheet.
• Other duties and tasks as assigned.

Requirements

• High School Diploma, GED, or equivalent required.
• Two-year college degree preferred, but not required.
• Previous office experience preferred.
• Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization and problem-solving skills.
• Good oral and written communication and interpersonal skills.
• Highly motivated, self-starter with the capability of taking multiple duties and challenges.
• Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• A tuition reimbursement plan where employees are encouraged to continue their education and development.