Office Administrator

$21,600 - $47,840/Yr

Doggy Lama Pet Care - Oakland, CA

posted 4 months ago

Part-time - Entry Level
Hybrid - Oakland, CA
Personal and Laundry Services

About the position

We are seeking to add an Office Administrator to our growing team at Doggy Lama Pet Care, an award-winning business dedicated to providing a positive-reinforcement (R+)-oriented pet care experience in the East Bay area, including Oakland, Berkeley, Emeryville, and Alameda. This position offers a unique opportunity to make a difference in your community while working in a job you love. The Office Administrator will be responsible for a variety of general administrative tasks, including managing new client leads, scheduling staff, providing customer service, and handling payroll. The office is located at 7574 Altura Pl, Oakland, CA 94605, but some remote work is also possible. We are looking for someone who can consistently work Monday through Friday from 1 PM to 5 PM, with the potential for additional morning hours to assist with animal care work such as dog walking and puppy playgroups. This role is expected to start at 20-30 hours per week, with the possibility of growth based on performance, client demand, and staffing levels. Compensation for this position is set at $23 per hour, with higher rates available for evening, weekend, and holiday work. Employees can earn up to 60 hours per year of paid time off for sick, vacation, or personal time. Additionally, we offer a retirement savings 401K program, reimbursement for business mileage, and time and a half pay for evening/weekend work and double time for holiday jobs. The ideal candidate will be self-motivated, detail-oriented, and possess strong time management and organizational skills. Experience with social media management for a commercial business will be considered a plus, as will any previous professional or volunteer experience with animals.

Responsibilities

  • Manage new client leads and inquiries
  • Schedule staff and coordinate appointments
  • Provide excellent customer service to clients
  • Handle payroll and financial tasks
  • Assist with animal care work as needed, including dog walking and puppy playgroups
  • Maintain organized records and documentation
  • Support senior leadership with administrative tasks
  • Utilize software tools such as Trello and Google Suite for task management and communication

Requirements

  • Experience in customer service
  • Strong organizational skills
  • Time management skills
  • Ability to work independently and as part of a team
  • Familiarity with Google Suite and social media management
  • Comfortable handling a variety of dog breeds and sizes, especially puppies
  • Strong attention to detail
  • Ability to communicate effectively with management, staff, and clients

Nice-to-haves

  • Experience with Pet Sitter Plus, Trello, Formstack, Squarespace, Everlance, Paychex
  • Previous professional or volunteer experience with animals
  • Experience implementing social media for a commercial business
  • A positive attitude and a desire to learn

Benefits

  • Continuing education credits
  • Paid time off
  • On-the-job training
  • Retirement savings 401K program
  • Reimbursement for business mileage
  • Time and a half pay for evening/weekend work
  • Double time for holiday jobs
  • Employee reviews with compensation increases based on performance
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