Office Administrator

$33,280 - $35,360/Yr

M&M Home Remodeling Services - Crete, IL

posted 3 months ago

Full-time
Crete, IL
Construction of Buildings

About the position

M&M Home Remodeling Services is seeking to hire Job Processors to join our team onsite in our Crete, IL office. The Job Processors play a crucial role in assisting assigned sales representatives by managing customer paperwork from the contract signing phase all the way through to the commission stage. This position is vital for ensuring that jobs are prepared for the Director of Operations to schedule installations effectively. Job Processors are also responsible for handling customer interactions and maintaining high levels of customer satisfaction, which is a cornerstone of our business philosophy. In this role, you will be expected to answer phones and make outbound calls to customers, vendors, and installers. You will also process permits, handle billing, and manage payments. The ideal candidate will be driven, computer savvy, and team-focused, thriving in a fast-paced environment that is subject to constant change. Attention to detail and organizational skills are essential to succeed in this position, as you will be managing multiple tasks simultaneously while ensuring accuracy and efficiency in all processes.

Responsibilities

  • Answer phones and make outbound calls to customers, vendors, and installers
  • Process permits
  • Process billing
  • Process payments
  • Assist sales reps with customer paperwork
  • Prepare jobs for the Director of Operations to schedule installations
  • Maintain high customer satisfaction

Requirements

  • Strong communication skills
  • Proficiency in computer applications
  • Ability to work in a fast-paced environment
  • Detail-oriented and organized
  • Team-focused attitude

Nice-to-haves

  • Experience in customer service
  • Familiarity with billing and payment processing
  • Ability to thrive in a constantly changing environment

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Paid Time Off
  • Ongoing Learning and Development Opportunities
  • Quarterly Recognition Breakfast
  • Team Outings
  • Volunteer Opportunities
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