Office Administrator

$41,600 - $43,680/Yr

Innate Healthcare Institute - Scottsdale, AZ

Part-time,Full-time - Entry Level

Scottsdale, AZ

11-50 employees

About the position

The Office Administrator at Innate Healthcare Institute plays a crucial role in ensuring that patients receive high-quality care and support. This position involves a variety of responsibilities, including patient care coordination, inventory management, data collection, and administrative tasks, all aimed at enhancing the patient experience in a clinical setting focused on Regenerative Medicine.

Responsibilities

• Greeting and checking patients in
• Reviewing and collecting consent forms with new patients
• Coordinate patient appointments and therapies; including scheduling, rescheduling, and appointment reminders
• Verify personal and insurance information; ensure patient documentation is complete and accurate
• Obtain insurance authorization for treatments and/or procedures if applicable
• Confirm patients are invoiced accurately and in a timely manner
• Assist patients and caregivers with billing inquiries and payment options
• Confirm patient appointments via phone and email
• Serve as a liaison and advocate between patients, caregivers, and medical professionals
• Provide patients and caregivers with relevant information such as referrals, treatment options, and self-care
• Accommodate patients and caregivers to ensure a positive patient experience
• Ordering office supplies, medications, supplements
• Assist in maintaining accurate and secure records of stem cells, resources, and equipment
• Ensure patient and medical professional data is correct and complete
• Encourage patient participation in questionnaires and surveys
• Provide clear, concise information as required
• Maintains secure, accurate, and timely records
• Clearly and consistently document patient information
• Critical thinking
• Ability to analytically relay information and results
• Collaboration with other researchers, scientists, and professionals
• Compliance with confidentiality, health and safety, and quality regulations

Requirements

• Office Administration experience
• Experience within a clinical setting is mandatory
• Attention to detail and organization while multi-tasking
• Reporting and analytics
• Written and verbal communication skills
• Time management
• Problem solving
• People person with great customer support skills and professionalism

Nice-to-haves

• Experience in a Regenerative Medicine setting preferred

Benefits

• Paid time off