Office Administrator

$41,600 - $54,080/Yr

Compass, Inc. - Danville, CA

Full-time - Entry Level

Danville, CA

Real Estate

About the position

As an Office Administrator at Compass, you will be the first point of contact for customers visiting the office, ensuring a welcoming environment and smooth office operations. Your role involves managing office logistics, supporting customer inquiries, and facilitating the adoption of Compass technology, all while delivering exceptional service and fostering a positive office culture.

Responsibilities

• Welcome guests and manage mail distribution.
• Facilitate in-office event setup and provide first-line support for office-related needs.
• Maintain the overall appearance and organization of the office, including supply inventory management.
• Field questions and resolve issues for a small portfolio of customers via phone, email, and in-person.
• Support the adoption of Compass technology by providing 1:1 customer support.
• Partner with the National Onboarding team to facilitate onboarding processes for new customers.
• Provide basic marketing support by creating collateral and liaising with marketing specialists.
• Collaborate with team members to champion questions and feedback on behalf of agents.
• Answer basic questions and troubleshoot issues related to technology and enterprise systems.
• Provide ad-hoc administrative assistance, including sales meeting preparation and data entry.

Requirements

• 1-2 years of experience in customer service, office management, hospitality, or operations.
• Experience in real estate is a plus.
• Familiarity with enterprise technology such as Zendesk, Salesforce, and Confluence is a plus.
• Strong listening skills and empathy for customer pain points.
• Passion for creating community and encouraging in-office interaction.
• Strong problem-solving and analytical skills.
• Excellent verbal communication and presentation skills.
• Meticulous attention to detail and highly organized.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs.

Nice-to-haves

• Previous experience in real estate.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence).

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• RSU
• Parental leave
• Employee assistance program
• Vision insurance
• Pet insurance