Office Administrator

$32,240 - $32,240/Yr

Mccoy Corporation - Duncan, OK

Full-time

Duncan, OK

51-100 employees

Administrative and Support Services

About the position

The Office Administrator will coordinate office activities and operations while providing clerical and administrative support to management. This position will also assist retail customers, ensuring a smooth and efficient operation within the office environment. The role is crucial in maintaining compliance with company policies and procedures, as well as enhancing customer satisfaction through effective service delivery. The Office Administrator will be responsible for directing office activities and functions to maintain efficiency, performing daily cash balancing procedures, and preparing bank deposits as outlined by company procedures and management direction. In addition to these responsibilities, the Office Administrator will process various financial transactions, including paid outs, writing checks, handling NSF returns, and managing local store invoices. The role also involves assisting with other assigned duties of the retail store, such as routing incoming mail, collecting lien information, processing sales tax exemption tickets, and ensuring compliance with sales tax exemption procedures. The Office Administrator will greet customers, operate the cash register, assist with product inquiries, and maintain organized work areas. The position requires a proactive approach to customer service, including resolving complaints and escalating issues to management when necessary. The Office Administrator will also be involved in data entry for new customer information and sales data, ensuring accurate records are maintained. This role is essential for supporting the overall operations of the retail store and contributing to a positive customer experience.

Responsibilities

• Directs office activities and functions to maintain efficiency and compliance with company policies.
• Performs accurate daily cash balancing procedures and prepares bank deposits as outlined by company procedures and management direction.
• Processes paid outs, writes checks, handles NSF returns and payments, and pays local store invoices as required.
• Assists with other assigned duties of the retail store as delegated by management, such as routing incoming mail and other communications.
• Collects lien information for company proceedings and processes sales tax exemption tickets.
• Ensures employees adhere to sales tax exemption procedures and compliance with designed file control and audit systems for customer files.
• Greets customers as they enter the location.
• Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
• Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
• Assists customers with locating products, questions about products or prices, and use of products.
• Organizes and maintains work areas, including customer transaction tickets.
• Ensures accurate transactions by balancing the cash register and sales at the beginning and end of each shift.
• Processes returns and exchanges according to store policy.
• Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
• Assists in researching and resolving customer invoicing issues related to company charge accounts and processing/dispersing account payments.
• Enters new customer data and other sales data for current customers into computer database.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Attends all store meetings and training sessions.
• Performs other related duties as assigned.

Requirements

• Excellent customer service skills.
• Good verbal communication skills.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Knowledgeable about the company's products and services, as well as customer-related policies.
• Must have a current driver's license and auto liability insurance.
• A high school diploma or equivalent is preferred.
• Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.