Office Administrator

$41,600 - $52,000/Yr

Modus Closing - Encinitas, CA

Full-time - Entry Level

Encinitas, CA

About the position

As an Office Administrator at Compass, you will be the first point of contact for customers visiting the office, ensuring a welcoming environment and smooth office operations. Your role involves managing customer inquiries, supporting the adoption of Compass technology, and providing administrative assistance while fostering a positive office culture.

Responsibilities

• Welcome guests and manage mail distribution.
• Facilitate in-office event setup and provide first-line support for office-related needs.
• Maintain the overall appearance and organization of the office, including supply inventory management.
• Field questions and resolve issues for a small portfolio of customers via phone, email, and in-person meetings.
• Support the adoption of Compass technology by providing 1:1 customer support.
• Assist the National Onboarding team with onboarding processes for new customers.
• Provide basic marketing support by answering questions and creating collateral from templates.
• Collaborate with team members and departments to address questions and feedback from agents.
• Troubleshoot basic technology issues related to devices and conference room hardware.
• Provide ad-hoc administrative assistance such as sales meeting preparation and data entry.

Requirements

• 1-2 years of experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Experience with enterprise technology such as Zendesk, Salesforce, or Confluence is a plus.
• Strong listening skills and empathy for customer pain points.
• Passion for creating community and encouraging in-office interaction.
• Strong problem-solving and analytical skills.
• Excellent verbal communication and presentation skills.
• Meticulous attention to detail and highly organized.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs.

Nice-to-haves

• Experience in real estate industry.
• Familiarity with enterprise technology tools.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid holidays
• Paid vacation
• Sick time
• Parental leave
• Marriage leave
• Recharge leave
• Life and disability insurance
• Pet insurance