Office Administrator

Culligan - Dothan, AL

Full-time

Dothan, AL

Merchant Wholesalers, Durable Goods

About the position

Culligan (Consolidated Water Group) is seeking an individual experienced in customer-focused positions to join our team as a Post Office Administrator. This role is pivotal in ensuring that our customers receive a superior level of service that exceeds their expectations. The customer service representative will work directly with customers to fulfill orders, resolve problems, and attend to related needs. Our product offerings include water softeners, drinking water systems, and solutions for problem water, making this position essential in maintaining customer satisfaction and loyalty. In this role, you will be responsible for extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. You will follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. A key aspect of this position is providing proactive sales support to assigned customer accounts by developing close relationships with the customer base. You will also be tasked with answering customer inquiries on the telephone, scheduling service and delivery orders, and coordinating schedules with the service/operations team. Additionally, you will handle billing for service, delivery, and new installation orders, make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans, and refer unresolved customer grievances to designated departments for further investigation. Adherence to all rules and regulations pertaining to safety and Culligan policies is mandatory, and you may be assigned other responsibilities as needed.

Responsibilities

• Extensive problem-solving and order processing for customer accounts.
• Follow company protocols, policies, and goals to optimize department efficiency.
• Provide proactive sales support to assigned customer accounts.
• Answer customer inquiries on the telephone.
• Schedule service and delivery orders, coordinating with the service/operations team.
• Bill service, delivery, and new installation orders.
• Make outbound calls to current customers to schedule additional services or offer maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.
• Follow all safety rules and Culligan policies.
• Complete any other responsibilities as assigned.

Requirements

• High school diploma or GED.
• Minimum two years of customer service experience preferred.
• Proper phone etiquette.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.

Nice-to-haves

• Enthusiastic: Shows intense and eager enjoyment and interest.
• Team Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Benefits

• Competitive wages
• Generous benefits package