Office Administrator

$37,440 - $43,680/Yr

A-Plus Air Conditioning & Home Solutions - Austin, TX

Full-time - Entry Level

Austin, TX

About the position

The Office Administrator will provide essential administrative support to a local HVAC and home repair service company in Austin, TX. This role involves interacting with customers, scheduling appointments, and ensuring smooth office operations. The position is full-time and requires a strong focus on customer service and organizational skills.

Responsibilities

• Provide administrative support to the office staff
• Speak with customers to address inquiries and concerns
• Schedule HVAC appointments for technicians
• Dispatch technicians to job sites
• Make confirmation phone calls with customers
• Order repair parts and equipment as needed
• File equipment and labor warranties
• Record completed invoices from field technicians
• Maintain an accurate database of customer and service information
• Perform minor filing and other duties as assigned

Requirements

• Minimum of 1 year of customer service experience
• Proficient phone and computer skills
• Ability to multi-task and solve problems effectively
• Strong attention to detail
• Ability to lift up to 50 lbs
• Knowledge of the Austin geographical service area is a plus
• HVAC service background is a plus

Benefits

• 90% paid health insurance
• Paid holidays
• Paid vacation
• Paid personal days
• Matching IRA contributions