Office Administrator
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About The Position
The Office Administrator position at Suddath is a vital role that serves as the communication bridge between customers, operations, independent contractors, and the customer’s customer department. This position is essential in assisting the Home Delivery Administration and Operations teams in executing their responsibilities effectively. The Office Administrator will be responsible for managing customer inquiries, processing orders, and ensuring that all necessary documentation is completed accurately and efficiently. This role requires a proactive approach to problem-solving and excellent organizational skills to handle multiple tasks simultaneously. In this position, the Office Administrator will receive and respond to phone calls and emails from customers, clients, and independent contractors. They will correspond with the Central Office to address customer relations issues, research orders, and resolve any location-specific problems. The role involves overseeing the Bill of Lading (BOL) process, which includes following up on previous day’s BOLs, updating delivery dates for rescheduled orders, preparing for the next day’s deliveries, and filing completed BOLs. Additionally, the Office Administrator will print and file service orders, enter notes into the system, and collaborate with the Warehouse Manager regarding customer orders. The Office Administrator will also assist in printing daily manifests, organizing routes for the next day, and managing returns. This position requires a high level of attention to detail and the ability to work in a fast-paced environment while maintaining a positive attitude and strong communication skills. The ideal candidate will be a self-starter who is motivated to contribute to the team and help ensure that all operations run smoothly and efficiently.
