Office Administrator

Caliber Collision - Shreveport, LA

Full-time - Entry Level

Shreveport, LA

Repair and Maintenance

About the position

Caliber Collision is seeking an Office Administrator to join our team in Shreveport - South. This role is essential in ensuring that our front office operates smoothly and efficiently. The Office Administrator will be responsible for a variety of tasks that support the front office teammates, including providing them with the necessary tools, training, and information to perform their jobs effectively. This position also involves managing payroll and HR-related administration, ensuring accurate recordkeeping for all center associates, and maintaining Accounts Receivables and Accounts Payable accounts in accordance with company standards. Additionally, the Office Administrator will oversee cash handling procedures and ensure that all customer interactions reflect a world-class customer experience by adhering to Caliber's Standard Operating Procedures through ongoing training and monitoring. In this role, you will be at the forefront of our operations, playing a critical part in the daily functions of the service center. You will be expected to provide timely and accurate information to both customers and team members, ensuring that all administrative tasks are completed efficiently. Your contributions will directly impact the overall success of the center, making it imperative that you are detail-oriented and proactive in your approach to problem-solving. This position offers a unique opportunity to grow within the company, as we prioritize promoting from within and providing our employees with the tools they need to succeed in their careers.

Responsibilities

• Assist front office teammates with necessary tools, training, and information.
• Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates.
• Maintain Accounts Receivables and Accounts Payable accounts to company standards.
• Oversee cash handling procedures to ensure compliance with company policies.
• Deliver a world-class customer experience by ensuring consistent application of Caliber Standard Operating Procedures through ongoing training and monitoring.

Requirements

• 2+ years of experience within a customer-facing environment.
• 1+ years of experience with Accounts Payable, Accounts Receivable, and Payroll (Preferred).
• Must have a valid driver's license and be eligible for coverage under the company insurance policy.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office Suite.
• Ability to work through competing priorities and adapt easily to a fast-paced environment.
• Ability to provide personable, friendly customer service to internal and external customers.

Benefits

• Immediately eligible for medical, dental, and vision insurance from day one.
• Paid weekly and eligible for overtime.
• Paid vacation and holidays, with accrual starting on day 1.
• Career growth opportunities with a focus on promoting from within.
• Hands-on experience within a production shop, providing a career for life.